News and Press Release
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Ottawa, ON—December 07, 2012 | EnWin Utilities Ltd. (EnWin) has chosen Harris Utilities to enhance its customer services and enable consumers to better manage their resources. EnWin will deploy NorthStar for its customer information system (CIS), MeterSense for its meter data management (MDM) and CustomerConnect for its customer engagement solution (CES).
The Windsor local distribution company needed a system that would turn raw meter data into high-quality, actionable intelligence. EnWin wanted to give its customers the tools they need to measure, monitor and manage usage patterns, assess usage data and oversee account-management functions.
The NorthStar solution will integrate the utility's key applications and provide access to actionable data across the entire CIS, which will enable EnWin to better focus on the customer-impacting aspects of its operations. By transforming meter data into valuable business intelligence and connecting utilities with their customers in innovative new ways, MeterSense and CustomerConnect will help EnWin improve operations and enhance customer service.
“We’re thrilled to be able to provide our customers with the tools they need to first understand and then better manage utility costs,” said Michael Duben, Vice President, Customer Relations at EnWin. “Over the next 18 months we will implement technology that will empower our residential and commercial customers with the information they need to make smart decisions about consumption, conservation and cost control.”
“Utilities see how powerful it can be to bring the value and intelligence of the smart grid directly to consumers,” said Norm Daigle, executive vice-president of Harris Utilities SmartWorks. “Putting end users in command of their own resource use is the quickest and most comprehensive way for utilities to achieve demand management.”
EnWin will be able to take essential data that residential and commercial consumers need to track and modify consumption, engage in crucial resource conservation programs, give them direct, unprecedented insight into their resource-use patterns and deliver a new bill format to its customers. With better awareness, their customers will make smarter choices, save money on their utility bills and help EnWin meet its conservation goals.
“Over 40 utilities across Ontario have chosen Harris Utilities’ smart grid technology in order to meet the province’s new time-of-use regulations,” said Daigle. “We draw upon 35 years’ of industry-specific experience to deliver the most relevant and best possible solution for each one of our thousands of customers across North America and the Caribbean.”
EnWin turned to Harris Utilities not only because of its strength and expertise in the deregulated electric market in Ontario, but also its implementation experience and commitment to smart grid innovation.
About EnWin Utilities Ltd.
EnWin Utilities Ltd. is Windsor's Local Distribution Company, responsible for the distribution of electricity and the servicing and maintenance of Windsor's power line infrastructure. As well, EnWin Utilities Ltd. is a management services company providing fleet, billing, collections, credit, financial, human resources, customer service, and information technology services to Windsor Utilities Commission and the City of Windsor.
About Harris Utilities SmartWorks
SmartWorks is the innovation engine of Harris Utilities. Harris Utilities SmartWorks’ current portfolio includes two key solutions. The first is MeterSense, a scalable, configurable and powerful meter data management (MDM) solution that quickly manages and intelligently interprets growing volumes of critical smart meter data. The second, CustomerConnect, is a customer engagement solution that gives customers direct, web-based access to account information and unprecedented insight into resource use which helps utilities demonstrate the value of, and power behind, their smart infrastructure investments.
About NorthStar Utilities Solutions
NorthStar has served the utility market for more than 34 years. A division of Harris Utilities, NorthStar delivers integrated solutions for utilities' billing, customer information, and financial and meter data management needs. More than 250 customers in North America, the Pacific and the Caribbean use NorthStar solutions to manage revenues, deliver superior customer service, improve efficiencies and reduce costs.
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