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Cogsdale | Douglasville-Douglas County Water and Sewer Authority improves customer service with Cogsdale Mobile Work
February 2, 2017

CHARLOTTETOWN, PE: Cogsdale is pleased to announce that Douglasville-Douglas County Water and Sewer Authority (WSA) recently implemented Cogsdale Mobile Work. Cogsdale worked with the Water Department, Customer Service, Field Technicians, Information Technology, and the Geographic Information Systems teams to assist WSA in moving away from the paper-based workflow that was in place.

Cogsdale’s Mobile Work solution has been developed to meet the unique needs of public sector clients providing real time exchange of information for field crews. Service technicians with tablets or smartphones are able to view service order, customer, and GIS information in real time. Organizations see a reduction in paper usage and re-work as Mobile Work provides all data electronically; from service order requests to final reports. Customer Service is improved as a result of the most current information being available in the system to all users.

Douglasville-Douglas County Water and Sewer Authority is an early adopter of Cogsdale Mobile Work. Cogsdale enjoyed working with a client that was interested in leveraging ESRI GIS and field tools on a product that has the added benefit of fully integrating with Cogsdale Customer Service Management and Microsoft Dynamics GP.

About Douglasville-Douglas County Water and Sewer Authority

The Douglasville-Douglas County Water and Sewer Authority has been delivering quality water and wastewater service to Douglas County residents since 1986 and performing innovative stormwater management service since 2003.

Their motto, “Award-Winning Service for Our Local Community”, shows the price which exists in the quality of the services, and they operation with that mission in mind. The goal in water and wastewater treatment and stormwater management is to protect, maintain, and enhance the environment, public health, safety and welfare of the general public. Over the years, WSA’s services, including stormwater management, have won awards locally, state-wide, and nationally.

About Cogsdale

Cogsdale is a premier provider of integrated information solutions for local governments and utilities, offering the only utility-focused CIS solution built on the Microsoft platform. Cogsdale has focused on the public sector industry since inception in 1997. Cogsdale Customer Service Management (CSM) began as a billing system, and is now a full customer information system, offering meter reading, collections, construction management, preventative maintenance and much more. Cogsdale’s staff includes industry experts who assist clients in positioning the solution and their staff for future growth.

For additional information, please contact:

Rick Nott
Vice President, Sales and Marketing
902.892.3101 ext. 62137